Privacy policy

This is the privacy policy (“Policy”) of the European Network of Living Labs IVZW (“ENoLL”), an international non-profit association established under Belgian law, with registered office at Kunstlaan 6, 1210 Sint-Joost-ten-Node, 0824.793.473 (“us”, “we”, “our”). 

This Policy sets out the general policies on data privacy and protection and will help every person who uses our website and/or services (“you”, “your”) understand how ENoLL,  collects, uses, shares and protects the personal data you provide to us visiting one of our websites (https://enoll.org/; https://openlivinglabdays.com), filling in surveys distributed by us, subscribing to our newsletters, participating in our events and directly communicating with us via email. 

We are responsible for the collection, processing and use of your personal data in accordance with the legal requirements of the General Data Protection Regulation of the European Union (GDPR). We take data protection seriously and are committed to the protection of your personal data. 

1. What personal data do we collect?

When you visit the website, fill in a survey distributed by us, subscribe to our newsletter or directly communicate with us via email, we may collect the following data: 
  • Your IP address. 
  • Your name and contact information, including email address and telephone number, and job. If required, your residence, place and date of birth. 
  • Other relevant information regarding user interaction (such as interests and preferences, data profile regarding your online (clicking) behavior on our website etc.). 

2. Why do we collect your personal data?

We are collecting your personal data for several reasons:
  • To respond to your query;
  • To better understand your needs. 
  • To improve our services and products. 
  • To send you promotional emails containing the information we think you will find interesting, provided that you have consented, or not objected (as the applicable data protection law may provide) to the use of your data for this purpose. If you receive our advertisement, you may object at any time, and we will not send you any further advertising mailings.
  • To contact you to fill out surveys and participate in other types of market research. To customize our website according to your online behavior and personal preferences. All data collected via surveys will only be used to analyze that data and produce general anonymous results. We will never publish your personal data without your explicit personal consent upfront. 

3. On what legal basis is your personal data processed?

In accordance with the data protection law, we can only process your Personal Data based on the following legal grounds: 
  • if necessary for compliance with our legal obligations; 
  • if necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract; 
  • if necessary in order to protect your vital interests or the vital interests of another natural person; a legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests; or 
  • if necessary for the performance of a task carried out in the public interest;
  • if necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of personal data; 
  • if you have given consent to the processing of your personal data for one or more specific purposes; 

4. Who processes your personal data?

4.1: Controller:  

ENoLL is the controller, meaning, the legal person which, alone or jointly with others, determines the purposes and means of the processing of personal data.  

5.2: Processors  

ENoLL is free to engage a processor, meaning a natural or legal person, public authority, agency or other body which processes personal data on behalf of ENoLL. Such processor is committed to confidentiality or is under an appropriate statutory obligation of confidentiality. The processor shall at processes the personal data only on documented instructions from the controller.  

ENoLL has engaged the following categories of processors: 
  • For HR purposes (e.g. payroll service provider, social secretariat);
  • For accountancy purposes; 
  • For legal purposes; 
  • For audit purposes; 

5. Where is your data held.

Your personal data may be held at our offices and those of our third-party agencies, service providers, representatives and agents within the EU. 

6. Who receives your personal data?

Your personal data will only be processed for internal use within ENoLL ivzw. Your personal data will not be sold, passed on or communicated be passed on to third parties.

7. Your Right to Withhold Information

We process and retain your personal data as long as required for the performance of our contractual obligations and compliance with legal obligations or other purposes pursued with the processing and in accordance with legal retention and documentation obligations.

Personal data may be retained for the period during which claims can be asserted against us or insofar as we are otherwise legally obliged to do so or if legitimate business interests require further retention (e.g., for evidence and documentation purposes). As soon as your personal data are no longer required for the above-mentioned purposes, they will be deleted or anonymized, as appropriate. Your personal data will be deleted in case you have exercised your right of erasure. 

8. Your rights

In accordance with, and as far as provided by the GDPR, you have the right to access, rectification and erasure of your personal data, the right to restriction of processing or to object to our data processing. In addition you have the right to receive certain personal data in machine readable format (data portability). You also have the right to withdraw your consent to our processing of your personal data at any time. 

We reserve the right to enforce statutory restrictions on our part, for example if we are obliged to retain or process certain data, have an overriding or legitimate interest (insofar as we may invoke such interests) or need the data for asserting claims. If exercising certain rights will incur costs on you, we will notify you thereof in advance.  

For further information on each of those rights, including the circumstances in which they apply, please contact us. If you would like to exercise any of those rights, please: email or write to our Data Protection Officer: privacy@enoll.org

9. Safeguarding and securing the personal data 

ENoLL is committed to securing your personal data and keeping it confidential. ENoLL has taken appropriate technical and organizational security measures to protect your personal data from data theft, unauthorized access, alteration, deletion and misuse by implementing the latest technologies and software, which help us safeguard all the information we collect.  

We also have procedures in place to deal with any suspected data security breach. 

We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so. 

10. Our Cookie Policy

Once you agree to allow our website to use cookies, you also agree to use the data it collects regarding your online behavior (analyze web traffic, web pages you spend the most time on, and websites you visit). 
The data we collect by using cookies is used to customize our website to your needs. After we use the data for statistical analysis, the data is completely removed from our systems. Please note that cookies don’t allow us to gain control of your computer in any way. They are strictly used to monitor which pages you find useful and which you do not so that we can provide a better experience for you. 

11. Links to Other Websites

Our website contains links that lead to other websites. If you click on these links ENoLL is not held responsible for your data and privacy protection. Visiting those websites is not governed by this Policy. Make sure to read the privacy policy documentation of the website you go to from our website. 

12. Restricting the Collection of your Personal Data

At some point, you might wish to restrict the use and collection of your personal data. You can achieve this by doing the following: 
When you are filling the forms on the website, make sure to check if there is a box which you can leave unchecked, if you don’t want to disclose your personal information. 
If you have already agreed to share your information with us, feel free to contact us via email and we will be more than happy to change this for you. 
ENoLL will not lease, sell or distribute your personal information to any third parties, unless we have your permission. We might do so if the law forces us. Your personal information will be used when we need to send you promotional materials if you agree to this privacy policy. 

13. Adaptation or removal of your Personal Data

14. Right to introduce a complaint

You have the right to file a complaint with the supervisory authority, being the Belgian Data Protection Authority (https://www.autoriteprotectiondonnees.be/citoyen/agir/introduire-une-plainte).    You can contact them as follows: Address: Rue la Presse / Persstraat 35, 1000 Brussels Email: contact@apd-gba.be.  

15. Changes to this Policy

This Policy was last modified on 15 July 2024. This version of the Policy applies as the current version. 

We reserve the right to change this Policy at any given time, of which you will be informed without undue delay via our website and e-mail, respectively. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.

All changes will be effective from that date. However, in the event that any modifications to this privacy notice materially alter your rights or obligations hereunder, we will make reasonable efforts to notify you of the change and, where required by applicable law or as we otherwise deem appropriate, to obtain your consent. 

16. How to contact us

If you have any questions regarding data protection, if you would like to receive further information or if you would like to exercise any of your rights in relation to your personal data, please contact us by email at privacy@enoll.org and/or communications@enoll.org